Response & Repair:  

Progressive sets quite an example with its Immediate Response Vehicles (IRVs) and initial towing and rental services. Policyholders can receive claims estimates from the comfort of their own driveway or the repair facility the vehicle is housed in: a step that can expedite the claims and adjustment process and facilitate quick repairs and timely payments for vehicles in need of replacement and claimants of non-Progressive motorists involved in an accident.

Many complaints that are issued against all insurance companies, generally involve the complicated process of filing a claim, receiving an estimate, booking time for a repair and then waiting for the scheduled repairs to be completed. This process hardly takes into account the reality of people's schedules, their work, their home, their leisure time. Really, this process has been in need of revision for a long time and Progressive does so through its "Concierge Level of Claims Service". The Concierge Level of Claims Service are facilities where drivers can drop off damaged vehicles and leave the hair-pulling, time-consuming task of receiving an estimate, finding a repair facility and making rental car arrangements to the experts. In fact, in as few as fifteen minutes, policyholders can be back on the road with a rental car, confident that their car is being repaired quickly and hassle-free.

Policy Flexibility:  

Progressive's roots are firmly planted in car insurance. Through the decades, however, it has grown to include other insurance products and services that range from home to life and nearly everything in between. Unlike GEICO, which operates entirely online and through telephone, Progressive has more than 30,000 independent insurance agents that, along with simply auto insurance and other insurance products, can give detailed, in-depth information about policies and discounts, as well as assist in finding a coverage level that suits the needs and budget of the policyholder. Whether you need a Liability-Only policy for a single vehicle or Full Collision coverage with no deductible, Progressive has just the right policy and insurance product for you.