Homeowners Insurance Review

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Why Buy Homeowners Insurance Online?

The internet has made it possible to do so many things: communicate across the country, buy clothes, books and even homeowners insurance (HOI). Home insurance companies are making it easier to purchase insurance online by providing a multitude of tools and resources such as online quote forms, 24/7 customer service, live chat and more.

More and more people are turning to the internet for their shopping and researching needs, including home insurance quotes. This shouldn’t be the exception when buying or comparing homeowner’s insurance policies. You can begin by previewing some of our best homeowner's insurance companies' sites: Liberty Mutual, Amica and Progressive.

What to Look for in Homeowners Insurance Companies

When you begin shopping around and collecting homeowner's insurance quotes, it is vital to make sure you look for companies that provide a large selection of services: the site should be easy to use and navigate; the company should be financially stable and receive recognition for such, and finally, they should offer educational tools and plenty of contact opportunities.

Services
In addition to finding cheap homeowner’s insurance rates, you’ll want to make sure you’ll receive good customer support if (or when) the time comes that you need to file a claim. This criterion examines whether or not the company provides account management, help finding a local agent, online home insurance quote forms, tools and resources, discounts, detailed HOI information, etc. Some companies provide many convenient account management tools such as paying online, filing a claim online and printing off insurance cards.  Also, make sure the company provides detailed information about the specific HOI policies and their internal policy limits. When the information is vague or inaccessible, you will spend more time looking elsewhere for what the policy covers, additional features and discounts they offer.

Ease of Use
Finding a user-friendly site that offers search capabilities, product selection definitions and an intuitive site layout is very important. Having the ability to easily and conveniently navigate a site is the primary reason people shop online; and when you can’t effortlessly find the information you need, it defeats the purpose. You will find some sites that consume their homepage with text, articles and numerous links that aren’t straightforward in their definition. Some sites are overwhelmed with photos and slideshows that cause a lot of distraction. If it's too hard to filter out the actual information you need, it's not worth your time.

Industry Ratings
Homeowner insurance is a simple way of saying you are entrusting a company to protect your home and all of your personal belongings. Finding a company that is financially stable and capable of meeting their financial commitments is extremely important. We used some well-known industry rating associations to examine the rankings of companies we reviewed. These ratings companies evaluate customer satisfaction in policy offerings, price, billing and payment, interaction and claims. Some look at how well the company was committed to providing comprehensive reports and financial strength ratings about insurance organizations. They also rate the insurance company’s ability to meet its financial commitment. What these ratings show should be significant in your decision-making process.

Help & Support
Most of us aren’t insurance agents and probably have little to no knowledge of HOI policies, coverages and the other lingo. That is why it is extremely important for a site to include tools and resources for you to get more information on the different types of policies and the companies underwriting them. When a site clearly outlines the different options you have (what is included, additional coverages, etc.) you are better able to make an educated selection when it’s time to talk to an agent. You will already have the information you need, which in the long run will save you time.

Most of the sites should have a large variety of ways for you to contact them. This is important because we all have different ways we are comfortable communicating. Some may prefer a phone call, others an email and some will still count on good old snail mail. They should also provide 24/7 customer service. This is because you may have a claim that doesn’t happen in normal business hours and you will need to get a hold of them in certain emergencies - not a day later.

Shopping for homeowner’s insurance shouldn’t be dreadful and our goal is to make it as easy and painless as possible. We invite you to check out our exclusive side-by-side comparison of nine insurance sites as well as articles related to homeowners insurance and decide for yourself which company meets your specific needs. 

At TopTenREVIEWS We Do the Research So You Don't Have To.™

 
 
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Rank #1#2#3#4#5#6#7#8
10-9  Excellent
8-6    Good
5-4    Average
3-2    Poor
1-0    Bad
Liberty Mutual Progressive Allstate Insurance Company COUNTRY Financial American Family Insurance State Farm Insurance Erie Insurance American National Property & Casualty
Liberty Mutual Progressive Allstate Insurance Company COUNTRY Financial American Family Insurance State Farm Insurance Erie Insurance American National Property & Casualty
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Visit Liberty Mutual
Visit Progressive
Visit Allstate Insurance Company
Visit COUNTRY Financial
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Visit State Farm Insurance
Visit Erie Insurance
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Ratings
9.40
9.23
8.92
8.48
7.53
7.48
5.90
4.33
10
9
8
7
6
5
4
3
2
1
8.45
9.38
9.57
10.00
8.45
9.38
9.18
10.00
7.70
9.38
8.75
10.00
6.15
10.00
8.13
10.00
8.45
2.50
8.32
10.00
7.50
2.50
8.68
10.00
6.15
1.88
8.23
5.00
0.78
0.00
9.18
2.50
 
Services
Quick Claim Center Access
Online Quote Form
 
  
Online Quote
      
Manage Your Account/Policy
  
Billing and Payment Options  
 
Learning Center
 
Technical Help     
 
Video Explanation of Homeowner's Insurance Options
   
 
 
Non-Claim Telephone Support
 
Email Support
 
Online Help (Chat)
       
Local Agent Contact/Search Option
 
FAQs
 
Ease of Use
Overall Site Layout 4 4 4 4 4 4 3  
Quote Form 4 4 3 4     
Clarity of Questions Asked on Form 4 3 4 4     
Time to Complete Quote Form 3 4 4 4   1   
Industry Ratings of Companies
2008 J.D. Powers (752 Industry Average out of 1,000) 750   735 766 763 771 779 758
2009 J.D. Powers (766 Industry Average out of 1,000) 762   772 776 775 805 813 777
Glassdoor Homeowners Insurance Reviews (0 to 5; 3.4 highest) 2.8A   3.3   3.3    
A.M. Best Rating   A+ A+ A+ A   A+ A
Standard and Poor's Rating   AA      AA AA-
Help & Support
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