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2015 Best
Homeowners Insurance Review
REVIEWS AND COMPARISONS
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Ratings
Overall Rating
Insurance Services Provided
Claims & Customer Service
Policy Discounts Available
Additional Policies Available
Company Viabaility
9.63
9.35
9.20
9.15
9.00
8.92
8.82
8.58
8.50
8.35
7.82
7.75
7.53
10.00
10.00
8.63
9.13
8.75
9.00
8.75
8.13
6.88
8.75
6.25
6.88
5.00
9.50
9.38
9.75
9.38
8.75
8.20
8.50
8.75
10.00
8.13
8.75
8.75
8.75
8.75
8.75
10.00
8.75
8.75
8.75
8.75
8.75
8.75
8.25
6.88
6.88
8.13
10.00
8.75
8.75
8.75
10.00
10.00
8.75
8.75
8.75
8.13
10.00
8.75
9.38
10.00
9.50
8.75
10.00
9.38
9.25
10.00
8.75
8.75
8.13
8.75
8.13
8.13
Insurance Services Provided
States Serviced
50
50
48
50
50
50
50
50
19
50
12
48
17
Free Online Quote
 
 
 
Add Endorsements Online
 
 
 
 
 
 
Dedicated Mobile App
 
 
 
Mobile Account Access
Home Inventory Help
 
 
 
 
 
 
Automatic Payment Withdrawal
Local Agent Search
N/A
N/A
 
Condominium
Mobile Home
 
 
 
 
 
Farm & Ranch
 
 
 
Claims & Customer Service
Prompt Payout Score
85%
80%
90%
80%
80%
90%
80%
80%
80%
80%
80%
N/A
80%
File Claims Online
24-Hour Telephone Claims
 
FAQs
 
Telephone
Email
Live Chat
 
 
 
 
 
 
 
 
 
Policy Discounts Available
Multiple Policy Discount
Burglar Alarm
Fire Alarm
Fire Sprinkler
 
 
No Previous Claims
 
 
 
Newly Constructed Home
 
 
Home Renovations
 
 
 
 
Loyalty
 
 
 
 
 
 
 
 
 
 
Dividend Program
 
 
 
 
 
 
 
 
 
 
Additional Policies Available
Flood
Earthquake
Windstorm & Hail
 
Water Damage
Mold
 
 
 
 
 
 
 
 
Identity Theft
 
 
Company Viability
Profit (2013)
3.1 billion
829 million
149.5 million
2.3 billion
Not Available
2.8 billion
2.5 billion
748 million
360.5 million
Not Available
160 million
902 million
Not Available
Estimated Market Share
21%
6.44%
0.74%
9.14%
6.19%
5.32%
4.14%
3.8%
2.06%
>.10%
1.51%
>.10%
0.84%
Number of Agents
17,800+
2,300+
N/A
10,000+
50,000+
N/A
14,000+
6,400+
3,500+
2,000+
9,000+
N/A
2,000+